Customer service
Employment Tribunals staff are committed to providing a high quality, efficient and effective service to everyone who uses an employment tribunal. The Stakeholder Management and Corporate Responsibility Team are responsible for customer service in the Employment Tribunals.
This section sets out the standard of service we aim to provide and explains how you can let us know what you thought of the service you received.
Our main responsibilities are:
- Development of service standards and strategy in line with the principles of public service delivery;
- Provision of information and guidance to tribunal users on customer service related issues;
- Responding to comments, complaints and claims for ex gratia payments from tribunal users.
We are responsible for the National User Survey, Employment Tribunal Charter statement and complaints procedure, Charter Mark application and improving the level of service to our users. We manage the continuous improvement plan for Employment Tribunals and are committed to improving customer care.
The Stakeholder Management and Corporate Responsibility Team cannot answer queries about:
- Tribunal procedures,
- Individual cases,
- Making or responding to a claim,
- The online forms and submissions, or
- Your employment rights.
We can explain
- Our service standards and aims,
- How to make a complaint,
- How to make a suggestion on improving service,
- How to pay us a compliment,
- How we can make reasonable adjustments or special requirements, and
- Answer general customer service queries.
Phone: National Enquiry Line - (+44) (0)845 795 9775 Open: 9am till 5pm, Monday to Friday
