Accessibility options
Access keys
This website should be usable with only a keyboard, and follows the UK government access keys system. The following information details each of the keyboard shortcut commands available to you. To use the shortcuts, follow these instructions:
- In Internet Explorer 5 or above, press 'Alt' and the relevant letter/number key, then press 'Enter'.
- In Internet Explorer 4, Netscape and Firefox, press 'Alt' and the relevant letter/number key at the same time.
- From these pages you should be able to access all the other pages in the site by using the 'Tab' key to move between links.
S - Skip navigation
1 - Home page
2 - Freedom of Information
3 - Site map
4 - Search
5 - Frequently Asked Questions (FAQ)
6 - Contact us
7 - Useful Links
0 - Accessibilitiy
A - About us
C - Customer service
D - Procedures
I - Claiming and responding
I - Part-time worker pensions
J - Publications
K - Hearing
M - Venues
Changing text sizes
Users may feel that the text on a website is either too small or too large to meet their visual requirements. These pages use relative font sizes, which means that they can be easily resized within any internet browser. To adjust your browser's settings to meet your requirements, follow these instructions.
- In Microsoft Internet Explorer and Firefox, go to the 'View' menu, select the 'Text Size' sub-menu, and select your preferred size.
- In Mozilla and Netscape Navigator, go to the 'View' menu, select the 'Text Zoom' sub-menu, and select your preferred size.
- In Opera, go to the 'View' menu, select the 'Zoom' sub-menu, and select your preferred size.
You can also resize the text on this website by using the options below, or by clicking on the text size you want from the menu at the top of this page.
Choose a colour scheme
Choose one of the options below to change the colour scheme.
Acronyms
Every effort has been made to add acronym tags to acronyms contained within this site. Where an acronym appears on a page for the first time, a dotted red line should be visible beneath it - hovering the cursor over the underlined text should reveal a small box that shows the full text. If you see an acronym that has not been defined at all within a page, please send us details of the acronym and web page address (http://...) using the email link provided below.
We welcome comments and suggestions about how this website could be developed and improved, so please send any comments, complaints or suggestions regarding this website to the webteam. Unfortunately, we are unable to answer queries about specific appeal cases or procedural issues via this email link.
